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- SalesforceOperational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AICompanies: SalesforceBack when I joined Salesforce, one of the first things that struck me was the sheer ambition of our engineering organization. Fifteen thousand engineers shipping software across a portfolio of products that millions of businesses depend on. To manage operations at this scale, our engineering leadership had built Engineering360 : a comprehensive platform that pulled together data from dozens of siloed systems—code rep
- SalesforceWhat It Takes to Make AI Customer Service Actually WorkCompanies: Salesforce2026 CSA Award winners show the importance of solving the right problem, building the right foundation, and teaming with the right people
- SalesforceSalesforce Named a Leader in the 2026 Gartner® Magic Quadrant™ for Healthcare Provider Industry Cloud PlatformsCompanies: SalesforceAgentforce Health helps health systems unify patient data and deploy autonomous AI agents to deliver faster, more personalized care.
- SalesforceTop Innovations in the Winter ’27 Release: AI Agents Run the Work, Freeing the Enterprise to Work Smarter and FasterCompanies: SalesforceThe Winter ’27 Release marks a fundamental shift in how AI agents operate within the enterprise. Instead of assisting employees one task at a time, agents now run entire workflows — qualifying pipeline, resolving service cases, booking appointments, underwriting risk. They operate from start to finish on every channel companies already use, from Slack and […]
- Salesforce1 Year, 70,000 Users: What Salesforce Learned as Customer Zero for Employee AgentCompanies: SalesforceIt’s the most-used agent in the whole company, but getting the agent right meant taking a close look at where it lived and how we structured the information it could access.
- SalesforceNew Study of 2,025 Agentic AI Leaders: First To Launch Isn’t Fastest to ROICompanies: SalesforceKey Takeaways Agent deployments more than doubled over the past year, according to Salesforce’s platform data, and those agents are driving real results. Retailers running AI agents grew online sales at four times the rate of those that didn’t. For the many organizations now deploying their first agents, that raises a sharper question: Among those […]
- SalesforceWelcome to Claudeforce.Companies: SalesforceClaudeforce is a partnership between Salesforce and Anthropic to put your trusted data to work inside Claude — governed by the permissions and business rules your company already runs on. Our next innovation is Salesforce in Claude which ships as a plugin with 37 skills built for sellers, grounded in 27 years of Salesforce experience. It's available today for pilot customers and is planned for open beta in September
- Salesforce and Anthropic Announce Claudeforce: The #1 AI Meets the #1 AI CRMCompanies: SalesforceSAN FRANCISCO, August 26, 2026--Salesforce and Anthropic are announcing Claudeforce, an expanded strategic partnership bringing Claude’s intelligence and reasoning together with Salesforce’s trusted enterprise harness to make its data, workflows, business logic, actions, and governance securely accessible to power agentic experiences wherever work happens.
- SalesforceSalesforce and Anthropic Announce Claudeforce: The #1 AI Meets the #1 AI CRMCompanies: SalesforceExpanded partnership brings Claude’s reasoning together with the data, workflows, business logic, actions, and governance of the Salesforce platform to power trusted enterprise action directly in Claude SAN FRANCISCO, August 26, 2026 — Salesforce and Anthropic are announcing Claudeforce, an expanded strategic partnership bringing Claude’s intelligence and reasoning together with Salesforce’s trusted enterprise harness to […]
- SalesforceSalesforce Quarterly Highlights: FY27 Q2 Product Releases and Corporate AnnouncementsCompanies: SalesforceAI adoption is surging and intelligence is now abundant. However, the context and trust to turn that intelligence into reliable work are still scarce. To take action across the enterprise, agents and humans need the same foundation, built on context, workflows, controls, governance, orchestration, and trust. Without these things, tech investments don’t deliver expected results. […]
- SalesforceSalesforce Delivers Record Second Quarter Fiscal 2027 ResultsCompanies: SalesforcecRPO growth accelerates to 14% Y/Y CC; Raises FY27 revenue guidance by $200M, $300M in CC
- ZoomInfoZoomInfo Announces Updates to ZoomInfo MCP on Salesforce's AgentExchangeCompanies: SalesforceVANCOUVER, Wash., August 24, 2026--ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, today announced it has updated ZoomInfo MCP on Salesforce's AgentExchange, Salesforce's marketplace for the agentic era that brings together the rich ecosystems of AppExchange, Slack, and Agentforce into one experience, making it easy for customers to reach ZoomInfo's verified GTM data directly inside Slack AI, without switching tools. The relisted integration connects GTM.AI, ZoomInfo's headless GTM conte