Royal Neighbors of America(R) Increases Service Capacity
ROCK ISLAND, IL / October 22, 2026 / Royal Neighbors of America, one of the nation's fastest growing fraternal life insurance organizations*, is increasing its member services capabilities to provide faster, more personalized support for its rapidly growing membership base.
Royal Neighbors has experienced 30% growth in annual premium over the past two years and has expanded its membership to nearly 300,000. As the organization continues to grow, it has invested in several strategic initiatives including expanding self-service capabilities on its member portal and a collaboration with Velocitii, a U.S. based company that specializes in providing exceptional customer experiences.
"As Royal Neighbors grows, so does our responsibility to ensure that our members are experiencing excellent service," said Royal Neighbors CEO and president, Zarifa Reynolds. "We know our members place their trust in Royal Neighbors, and we take that responsibility seriously."
Following implementation of the expanded service model, Royal Neighbors members have experienced significant reductions in call wait times, including periods in which average wait times were reduced to under two minutes.
"Royal Neighbors has made a meaningful investment in its service capabilities to support its continued growth, and we're proud to provide additional resources said Heather Smith." CEO of Velocitii. "Together, we are focused on making sure Royal Neighbors members receive the thoughtful, personal service they deserve."
Royal Neighbors' continued investment in service is part of a broader story of growth and purpose. In 2025, the organization generated a record $52.8 million in social good impact through its commitment to supporting women and serving communities.
"We believe growth reaches its highest purpose when it creates lasting good," added Reynolds. "That means growing our ability to serve our members, strengthening the experience we provide, and continuing to make a difference in the communities where we live and work."
About Velocitii
Velocitii is an onshore customer engagement and contact center solutions provider headquartered in Medina, New York. Velocitii works with organizations to deliver thoughtful, human-centered customer experiences through highly trained teams and a people-first approach. With a focus on quality, flexibility and long-term relationships, Velocitii provides scalable customer support solutions designed to help organizations strengthen their relationships with the people they serve.