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Calix Launches Subscriber Agent in CommandIQ To Simplify the Connected Home, Reduce Support Costs, and Build Subscriber Loyalty

Business Wire

Powered by the AI-native Calix One platform and decades of network intelligence, Subscriber Agent brings a conversational AI assistant to the refreshed CommandIQ app. The new app experience helps subscribers manage everyday needs—from setting up guest networks and updating parental controls to accessing billing—while reducing routine support demands on service providers.

SAN JOSE, Calif., October 19, 2026--Today, at its annual innovation and customer success conference, Calix, Inc. (NYSE: CALX) launched Subscriber Agent, bringing a conversational AI assistant to the refreshed CommandIQ® mobile app. Built for Calix Agent Workforce™ and the AI-native Calix One™ platform, the new app experience lets residential subscribers use natural voice and text conversations to manage their connected homes, get personalized assistance, and accomplish everyday tasks with greater ease. For service providers, this creates new opportunities to reduce routine support calls and strengthen subscriber loyalty.

Already used by millions of subscribers and customizable to each service provider's brand, CommandIQ gives providers a direct digital channel to deliver differentiated connected-home experiences. The refreshed app simplifies navigation for subscribers, while Subscriber Agent draws on decades of network intelligence and subscriber context to understand individual connected-home environments and help subscribers take action without navigating complex menus or settings.

Subscriber Agent goes far beyond the capabilities of generic AI assistants. It builds on proven SmartHome™ experiences that have helped service providers achieve Net Promoter Scores℠ (NPS®) in the 80s and 90s and year-over-year revenue growth. Extending intelligent workflows introduced last month, Subscriber Agent makes capabilities like ExperienceIQ® for managing family internet experiences, ProtectIQ® for securing home networks, and ScamWatchIQ™ for navigating online threats easier to access through natural conversations. Together with contextual alerts and billing integration, these capabilities in CommandIQ improve the connected-home experience for subscribers while keeping the service provider's brand front and center.

With Subscriber Agent in CommandIQ, subscribers can:

  • Better understand and optimize home networks to reduce support calls. Through natural voice or text conversations, subscribers can identify connected devices, investigate unfamiliar activity, and diagnose connectivity problems. They can also use personalized recommendations to improve Wi-Fi performance and resolve issues faster.

  • Simplify household management to deepen engagement. Subscribers can ask the assistant to create guest networks with secure QR-code access, set expiration times, and establish recurring parental controls through natural conversations—reviewing changes before they take effect. By simplifying home network tasks, CommandIQ becomes a more useful experience subscribers return to regularly.

  • Navigate security concerns to strengthen subscriber trust. Subscribers can better understand security alerts and get personalized guidance. They can then take informed action with SmartHome protections such as ProtectIQ and ExperienceIQ to make connected-home security easier to manage.

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