Calix Advances Trusted, Secure, and Predictable AI at ConneXions 2026 With Agent Workforce Innovations To Enhance Subscriber Experiences and Drive Market Expansion

Building on the launch of Agent Workforce on the Calix One platform earlier this year, Calix is extending secure, purpose-built AI across the service provider business, from the employees who run it to the subscribers they serve, with greater control to govern and tailor AI to how they operate. Meanwhile, SmartMDU and SmartBiz advancements extend the Calix operating model into business and multifamily markets.

SAN JOSE, Calif., October 19, 2026--Today, at its annual innovation and customer success conference, Calix, Inc. (NYSE: CALX) unveiled the next evolution of Calix Agent Workforce™ on the AI-native Calix One™ platform, alongside SmartLife™ advancements that expand market opportunities for service providers. Unlike generic AI tools that businesses must adapt and manage themselves, Calix delivers purpose-built knowledge, workflows, and governance through one platform designed around how service providers operate. Together, these innovations demonstrate how Calix is leading the industry to ensure service providers can operationalize AI across their business and subscriber experiences through a secure, trusted, and predictable operating model.

As organizations race to deploy AI, service providers face a growing challenge: turning AI into measurable business value without introducing new complexity, or unpredictable costs. Calix has spent the last three years building the platform, workflows, governance, and ecosystem necessary to turn AI into measurable business outcomes for service providers. Today, more than 15 years and $2 billion of platform investment culminate in a new generation of capabilities that help service providers confidently leverage AI to fundamentally reshape how they acquire subscribers, grow value, build loyalty, and compete to win.

At ConneXions 2026, Calix demonstrated how the Calix One platform combines communications-industry intelligence, orchestrated workflows, and purpose-built experiences to help service providers transform work, deepen subscriber relationships, and expand into new markets.

These innovations bring that vision to life across subscriber experiences, business operations, and new market opportunities:

• Subscriber Agent in the refreshed CommandIQ® mobile app brings conversational AI to the connected home experience, helping subscribers manage, optimize, and protect their home networks simply by asking for what they need. This personalized, intuitive experience makes everyday tasks easier while helping service providers reduce routine support demands, deepen engagement, strengthen loyalty, and stand apart in competitive markets.

• New Control Center for Agent Workforce gives service providers a single, personalized experience for deploying AI across their businesses. Rather than navigating disconnected tools, teams can access the insights, recommendations, and actions most relevant to their roles through one Control Center that adapts within established permissions, governance policies, and business objectives.

• Expanded agentic workflows help service providers identify growth opportunities, automate marketing campaigns, engage subscribers across more channels, investigate network health alerts, and identify emerging outages. This enables them to grow revenue, strengthen subscriber loyalty, and improve operational efficiency.

• Forthcoming Workflow Studio gives service providers a practical path to move from consuming AI to shaping it. The no code-studio will make it easy for service providers to extend automation to their unique business systems, innovate faster, and create differentiated experiences without building and governing an AI ecosystem themselves.