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UKG Turns Workforce Intelligence Into Action With New AI for the Frontline

Business Wire

New AI capabilities help CHROs address staffing gaps, simplify employees' daily work, and catch payroll problems before payday.

LOWELL, Mass., October 19, 2026--UKG, the AI-first Workforce Operating Platform for HR, payroll, and workforce management, today announced new AI innovations that help CHROs turn workforce intelligence into action, addressing frontline challenges that can get in the way of productivity and performance — from staffing shortages and complicated HR requests to payroll errors that affect employees.

HR technology has helped businesses keep track of their workforce for decades. Now, organizations need systems that help them act on what they know. At HR Tech 2026 this week, UKG will show how workforce operations can help CHROs remove barriers to productivity, give managers more time to lead, and help frontline employees focus on the work that drives the business forward.

"Every hour spent chasing staffing gaps, navigating processes, or fixing pay errors is time taken away from serving customers and supporting employees," said Gretchen Alarcon, SVP and General Manager of HCM and Pay at UKG. "We're giving businesses that time back, helping CHROs turn workforce intelligence into action so the frontline performs at its best."

Finding People. Supporting Employees. Getting Pay Right.

For businesses with large frontline workforces, staffing gaps, administrative friction, and pay problems all reduce productivity and compromise trust. New UKG workforce intelligence and agentic AI capabilities are designed to help organizations:

  • Stay ahead of staffing shortages: Recognize workforce gaps earlier and evaluate whether to hire, redeploy, or reskill employees.

  • Help employees stay focused on productive work: Give frontline workers faster access to information and personalized support so they can focus on their job and wellbeing instead of HR processes.

  • Catch payroll problems before payday: Identify unusual pay results, explain potential issues, and prepare corrections for payroll professionals to review.

UKG is also working to bring these capabilities into the AI tools employees and managers already use through extensible AI, giving people more choice in how they get work done while businesses maintain control over important workforce decisions.

"UKG empowers us with real time insight into what's happening across our workforce, so we can make smarter, faster decisions," said Martin Schmuckler, CHRO at Enhance Therapies. "We're constantly looking at trends and using that data to figure out where we can improve. At the same time, employees can easily find what they need, and our teams can focus on supporting them and running the business effectively. Having a partner that responds and works with us makes a real difference."

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