T-Mobile Expands Network Recovery and Customer Support Across Hawaiʻi Following Hurricane Lala
Crews are restoring storm-impacted sites as widespread power outages continue, while T-Satellite helps customers stay connected and customer support teams deploy
KEY TAKEAWAYS
T-Mobile teams are actively restoring the network, with crews deploying portable generators to sites affected primarily by widespread commercial power outages with additional generators on the way.
T-Satellite is helping customers stay connected, with nearly 29,000 text messages exchanged via satellite since T-Mobile extended access ahead of Lala. On Sunday alone, 6,200 customers exchanged more than 17,000 messages. Wireless Emergency Alerts have also been delivered via satellite to compatible devices.
Support has expanded for customers and communities across Hawaiʻi, including unlimited talk, text and data through Aug. 22, while Community Support team members deploy to Hilo to help with connectivity and charging.
Support is available for first responders and public safety agencies, with 30 days of T-Priority and T-Satellite access at no charge for eligible agencies using unlocked, compatible devices, plus loaner devices for agencies that need them.
BELLEVUE, Wash., August 17, 2026--As Lala moves west across Hawaiʻi, T‑Mobile (NASDAQ: TMUS) teams are expanding response and recovery efforts across the islands, restoring connectivity, supporting customers and working alongside emergency officials as communities begin to recover.
Restoring Connectivity Across Hawaiʻi
Network impacts have shifted as Lala has continued west, driven overwhelmingly by widespread commercial power outages. Crews are in the field across multiple islands restoring affected sites and deploying portable generators, with additional generators on the way. Fixed and portable backup generators are supporting sites through commercial power loss, while overlapping coverage is helping reduce impacts in some areas.
Behind the scenes, T-Mobile's Self-Optimizing Network (SON) has automatically made more than 160 network adjustments since Lala began impacting Hawaiʻi, helping optimize coverage as conditions and site availability change and reduce connectivity impacts for customers.
T-Satellite Helps Customers Stay Connected
T-Satellite has helped people stay connected throughout the storm, with nearly 29,000 text messages exchanged via satellite since T-Mobile extended access ahead of Lala. As of noon Sunday, 6,200 customers had already exchanged more than 17,000 messages that day alone — demonstrating increased use as the storm moved across the islands.