Synthflow AI'S Voice Technology Goes Live on Zoom Phone and Zoom Contact Center, Powering Conversational CX at Scale
The integration is live across more than 700 Batteries Plus locations, showcasing how the partnership scales AI-powered customer experience for multi-location retail brands.
BERLIN & HARTLAND, Wis., October 20, 2026--Synthflow AI, an enterprise AI agent platform for customer conversations, today announced that its agentic voice AI is now available on the Zoom App Marketplace for both Zoom Contact Center and Zoom Phone, letting enterprises run AI voice agents and human teams in a single workflow, with context carried across handoffs.
The integration's first at-scale deployment is live today: Batteries Plus, the nation's leading battery and power solutions service center, has rolled it out on Zoom Phone across its network of more than 700 U.S. locations.
Synthflow agents respond in under half a second and resolve routine requests end to end. When a caller needs a person, the agent completes a warm transfer to a human expert, passing along the full transcript and any actions already taken, so that the customer doesn't have to repeat themselves, and the right person picks up with context already in hand.
The launch coincides with enterprise buyers growing wary of AI agent hype. Recent Deloitte research highlights that only 15% of organizations have scaled orchestrated, multi-agent adoption, and many that have are stuck applying it to low-risk, low-ROI use cases. Just 5% say their business processes are highly prepared for AI agents at all.
Most enterprises layer agents on top of existing processes chasing quick wins, yet only 1 in 5 are prepared to redesign those processes for robust and measurable agentic operation. That gap between AI ambition and measurable return is what Synthflow's Zoom integration closes. Rather than another pilot, Batteries Plus went live across its full network of more than 700 locations, running inside Zoom Phone, a platform already embedded in its operations.
For enterprise decision-makers under pressure to prove ROI on AI investment, that combination of production scale and deployment inside an existing, trusted system is the differentiator that turns ambition into proven outcomes.
"In retail, the phone call is where customer experience is won or lost, and that amounts to more than just response time. Speed to outcome is what our enterprise customers prioritize, and our integration with Zoom is accelerating that outcome at scale, getting enterprises there in days, not weeks or months," states Hakob Astabatsyan, CEO of Synthflow AI.